Returns & Shipping Policy


Returns Policy

Item Exchange:

WHAT can be returned?
Most items are returnable, some restrictions apply. Electrical items and special orders are non-refundable.

WHEN do items need to be returned by?
Firestorm Motorcycles offers a 90 days return providing the items are undamaged and are in original packaging.

WHERE do items need to be returned to?
All items are to be returned to our retail store:

Firestorm Motorcycles
13/21 Enterprise Avenue,
Tweed Heads South
NSW 2486
Ph: 07 5523 2266
Email: info@firestormmotorcycles.com.au

HOW do customers return items?
Contact one of our sales team prior to sending any returns or request a return via the website.

SHIPPING for returns?
The buyer must pay for all shipping cost on incorrectly purchased items. If the item is under warranty or an incorrect item has been sent Firestorm Motorcycles will pay for return shipping costs.

CREDIT for returns?
Exchange or refund (less original postage costs).

Instore return option?
For customers located near our retail outlet, returns can be dropped of at:

Firestorm Motorcycles
13/21 Enterprise Avenue,
Tweed Heads South
NSW 2486
Ph: 07 5523 2266
Email: info@firestormmotorcycles.com.au
Trading Hours:  Mon-Fri  8.30am to 5pm and Sat 8.30am to 12pm


Packing materials?
Items need to be in original packaging in order to process returns. Thankyou. 

 

Shipping Policy:

 

At Firestorm Motorcycles we aim to get your order out the door as quick as possible. Generally most orders are dispatched within 1 working day (not including public holdays, weekends etc). Some items will come from via another warehouse so may take longer depending on the shipping method chosen at checkout. Most delivery times 3 to 5 days, except remote regions which can be up to 2 weeks. Express is available on most items which usually is 1 to 2 days delivery. (some bulky goods excluded).  Express and courier services are often an “Authority To Leave” request. If you are not home at the time the delivery reaches your address, the driver will simply leave your parcel conveniently at the location, so keep your eyes peeled for your order as it is your responsibility to collect it once it has left the courier’s possession! Some drivers chose not to leave the goods and may leave a calling card with contact details to arrange delivery/collection.

 

If you have any special delivery requests please contact the team at Firestorm to assist.