You will receive your tracking number via your registered email. If you did not receive please check your junk or spam mail. Once the item has been accepted by the postal facility the tracking number will update for you to track your item all the way to you! All order tracking can be found on your Firestorm Motorcycles account.
HOW DOES TRACKING WORK?
Track your order so that you can find out when your order will be delivered!
Once your order has been dispatched by our warehouse, you will receive a notification via email with your tracking number so you can track the journey of your order!
Tracking can take 24-48 hours to activate and update.
- If you are located in Western Australia, Northern Territory or in rural areas of Australia, your tracking information will show "In Transit" for quite some time! Updates to your tracking only take place when the item is scanned through a depot close to its destination.
- Express orders will miss a lot of scans along the way to allow for efficiency, so you may not see a huge amount of movement through the parcel's journey until it reaches closer to its destination.
Australia Post: If you aren't home to sign for your parcel, Australia Post will send your order to your nearest Post Office so that it can be collected at a time that suits you. If you have requested "Authority to Leave" for your order, your parcel will be left in a safe location on the premises.
Fastways: If you aren't home to sign for your parcel the courier may take the order back to your nearest collection point. Arrangements must be made for a re-delivery time or you can choose to pick up the item from your nearest collection point.
StarTrack: Orders which are shipped by StarTrack are usually "Authority to Leave" service unless over a certain value, so get ready because your order will be coming in fast!
Toll: Orders which are shipped by Toll are usually an "Authority to Leave" service unless over a certain value, so get ready because your order will be coming in fast!
For information on invalid tracking numbers, reach out to our Customer Service team here!
All returns MUST be authorised by Firestorm Motorcycles before goods are returned. Please contact our customer service experts to assist you with your return.
Any RMA which is not in an acceptable condition will be sent back at the expense of the customer, please ensure all items are in new & resaleable condition to avoid your return being rejected.
Please see the list below for things to avoid ensuring your return is accepted:
- All items returned, must be received in their original condition with tags attached (unless faulty).
- When trying on boots please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles and your return might not be accepted. If the boots do not fit or feel comfortable on the ground, they will feel no different on the bike.
- Ladies, if you are trying helmets on, please remove your makeup first. (Your makeup will stain the cheek-pads and your return may not be accepted.)
- Please use due diligence in checking hard parts for correct fitment before removing from the packaging. (Chains will not be accepted once they have been removed from their clear plastic packages.)
- Please compare the new item with your old/broken item while it is still in the manufacturers packaging. However, we do understand that this is unavoidable in some circumstances.
- Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). All tags must still be attached and in top hygienic condition.
After approval has been arranged then post your items to-
21 Enterprise Avenue
Tweed Heads South NSW 2486
What a crazy time we’re all going through! Given these circumstances, our couriers are experiencing increased volumes in their delivery network across all of Australia. Some freight carriers are also experiencing technical issues, which means they have in some circumstances been unable to provide tracking details. If you have not seen a scan on your parcel within 4 business days since the date you received the shipping email, please let us know and we'll investigate with the courier.
Whilst we aim to provide the most accurate delivery time for your order and we are seeing the majority of orders being delivered within the expected timeframe, you may need to allow for additional time after the quoted delivery date due to unexpected delivery challenges.
We appreciate just as much how valuable time is when our bike is waiting for its next part so we’ll do everything in our power to overcome these unique times. In the meantime, we're working hard to ensure things continue to run smoothly at Firestorm.
If you have ordered multiple items we’ll try to ship them as one delivery. There may be circumstances where it is quicker to split the order into separate shipments due to products being dispatched from multiple locations or depending on the size/ bulkiness of your products. If this is the case you will receive a notification with a tracking number for each individual delivery.
Yes - we have access to the largest range of Bike Parts and Accessories in the country. However, if you have a specific product that you're looking for which we do not have listed on our website then let us know and we'll do our best to find it for you.
Our customer service team can be reached via website, phone and email.
Alternatively, our retail store is located at:
21 Enterprise Avenue
Tweed Heads South NSW 2486
If you have a dead battery and replace it without checking the system vitals, expect it to go dead again. This replacement may get you running again temporarily, but you really need to find out why your other battery died in the first place so you don't end up stuck someplace with a dead bike. Testing a charging system is fairly straightforward. Your battery needs to be fully charged in order to test the charging system. You'll need a multi-meter in order to pin things down. The first thing to check is your DC charging voltage at the battery terminals. Set the meter to 20 volts DC and attach the positive and negative leads to the battery. This will give you your basic battery charge condition. A fully charged battery will have a free voltage reading of 12.6 to 12.8 volts. Start the bike, allow it to warm up and rev it up to 3,000 to 4,000rpms. Look at the DC voltage at the battery. You want to see about 13.5 to 14.5 DC volts when the revs are up. If it's above or below this range, you need to perform further tests. Shut the bike off and hook up the battery charger while you get ready.
If your DC voltage reading at the battery is above the 14.5 volt range, your voltage regulator might be defective. Too much electricity will roast that battery. Replace the regulator/rectifier and retest.
If your DC voltage is below the 13.5 volt range, your stator AC output needs to be tested. Generally, there are 3 wires coming off of the stator that go to the regulator/rectifier. Locate the stator harness (generally coming out of the left side engine cover) and disconnect the harness from the regulator/rectifier. You'll have 3 wires inside the gang connector, A, B and C. Set your multi-meter to 100 volts AC and check the readings between A to B, B to C, and C to A when the bike is revved up to 4,000rpms. Each of these 3 results should be the same, generally in the 50 to 80 volts AC range. If you find one or more winding with a low or zero reading, your stator is burned up and needs to be replaced. This replacement may fix things with no further work, but I have seen defective stators take out regulator/rectifiers because of the erratic voltage outputs. Testing the rectifier calls for an ohm test of the diode bridge to see if there are any bad diodes present. You'll need the service manual for your bike to identify the appropriate wires to test.
A bad stator or regulator/rectifier can also take out a battery. A well maintained battery will typically last about 5 years or so. If the battery is ever discharged or neglected, this lifespan can be shortened by quite a bit.
When all is said and done, a final DC voltage test should be done to verify the repairs were successful and you're good to go. If you're still feeling a little lost, it's best to get help from someone who knows the testing process. This will go a long way to taking the mystery out of charging systems and getting you back on the road.
Friendly & efficient staff & had parts posted to me before weekend as they said i would...2 days to regional area. No trouble recommending them.
These guys here were great. Great service and great postage. I highly recommend to give these guys a call if you need any parts.
I have been going to Firestorm for over 6 years and would not go anywhere else Great friendly staff , always helpful , parts at a great price. Highly recommend using this shop.
Great store both online and in store, no motorcycles but all extras and loads of clothing accessories.