At Firestorm Motorcycles we aim to get your order out the door as quick as possible. Generally most orders are dispatched within 1 working day (not including public holdays, weekends etc). Some items will come from via another warehouse so may take longer depending on the shipping method chosen at checkout. Most delivery times 3 to 5 days, except remote regions which can be up to 2 weeks. Express is available on most items which usually is 1 to 2 days delivery. (some bulky goods excluded). Express and courier services are often an “Authority To Leave” request. If you are not home at the time the delivery reaches your address, the driver will simply leave your parcel conveniently at the location, so keep your eyes peeled for your order as it is your responsibility to collect it once it has left the courier’s possession! Some drivers chose not to leave the goods and may leave a calling card with contact details to arrange delivery/collection.
If your item has not arrived in good time, always check at your local post office first before contacting us as we have no way to check that. If your item has gone by courier, please call they courier company and they will be able to help you locate it.
If you have no luck there please contact the team at Firestorm and we would be happy to assist.
If you have any special delivery requests please leave a note for delivery instructions when placing your order.