Returns & Shipping Policy


Returns Policy

Item Exchange:

We understand you may need to return or exchange your item for a number of reasons. It may not fit, you were told your bike was a different year model or perhaps you purchased the wrong item by mistake. All is good. We would be happy to help you with your return.

WHAT can be returned?
Most items are returnable, some restrictions apply. Electrical items and special orders are non-refundable.

WHEN do items need to be returned by?
Firestorm Motorcycles offers a 90 days return providing the items are undamaged and are in original packaging.

WHERE do items need to be returned to?
All items are to be returned to our retail store:

Firestorm Motorcycles
13/21 Enterprise Avenue,
Tweed Heads South
NSW 2486
Ph: 07 5523 2266
 

HOW do customers return items?
Contact one of our sales team prior to sending any returns or if you have an account you can request a return via the website.

SHIPPING for returns?
Unfortunately Australia Post and Couriers don't work for free, so the buyer pays for all shipping cost on incorrectly purchased items. If the item is under warranty or an incorrect item has been sent don't worry, Firestorm Motorcycles will pay for return shipping costs.

CREDIT for returns?
Exchange or refund (less original postage costs - $10 on most items and $20 on bulky goods such as Plastics Kits, Tyres and Exhausts).

Instore return option?
For customers located near our retail outlet come in and say hi. Returns can be dropped of at:

Firestorm Motorcycles
13/21 Enterprise Avenue,
Tweed Heads South
NSW 2486
Ph: 07 5523 2266
Trading Hours:  Mon-Fri  8.30am to 5pm and Sat 8.30am to 12pm (EST)


Packing materials?
Items will need to be in original packaging in order to process returns so they can be sold to another happy customer. Thankyou. 

 

Shipping Policy:

 

At Firestorm Motorcycles we aim to get your order out the door as quick as possible. Generally most orders are dispatched within 1 working day (not including public holdays, weekends etc). Some items will come from via another warehouse so may take longer depending on the shipping method chosen at checkout. Most delivery times 3 to 5 days, except remote regions which can be up to 2 weeks. Express is available on most items which usually is 1 to 2 days delivery. (some bulky goods excluded).  Express and courier services are often an “Authority To Leave” request. If you are not home at the time the delivery reaches your address, the driver will simply leave your parcel conveniently at the location, so keep your eyes peeled for your order as it is your responsibility to collect it once it has left the courier’s possession! Some drivers chose not to leave the goods and may leave a calling card with contact details to arrange delivery/collection.

If your item has not arrived in good time, always check at your local post office first before contacting us as we have no way to check that. If your item has gone by courier, please call they courier company and they will be able to help you locate it.

If you have no luck there please contact the team at Firestorm and we would be happy to assist.

 


Google Trusted stores Feedback
Google Trusted Stores...

 

Friendly & efficient staff & had parts posted to me before weekend as they said i would...2 days to regional area. No trouble recommending them.


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These guys here were great. Great service and great postage. I highly recommend to give these guys a call if you need any parts.


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I have been going to Firestorm for over 6 years and would not go anywhere else Great friendly staff , always helpful , parts at a great price. Highly recommend using this shop.


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Great store both online and in store, no motorcycles but all extras and loads of clothing accessories.



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